Amazon in Rabat: French-speaking customer service 2024
Amazon in Rabat: French-speaking customer service 2024
Are you passionate about providing excellent customer service? Amazon is hiring French-speaking customer service representatives in Rabat, Morocco. This opportunity is ideal for individuals who thrive in a dynamic environment and enjoy helping others.
Job Responsibilities
As a French-speaking Customer Service Representative at Amazon, you will:
- Act as the first point of contact for French-speaking customers.
- Respond to customer inquiries via phone, chat, and email.
- Use a variety of tools to navigate and find appropriate solutions.
- Provide personalized service based on comprehensive training and a non-scripted approach.
- The role requires flexibility to meet customer needs.
- Work 44 hours per week, including national holidays.
- Schedules are determined at least six weeks in advance, with potential early morning, late evening, overnight, weekend, and overtime shifts.
- The service is operational from 06:00 to 00:00, Monday to Sunday.
Required Qualifications
To be eligible for this role, you must meet the following criteria:
- Minimum age: 18 years.
- Legal right to work in Morocco.
- Excellent communication skills in French (C1 level).
- Basic computer skills.
- Ability to work flexible hours.
- Willingness to work in shifts.
Desired Qualities
Amazon seeks candidates with the following attributes:
- Hardworking, clear communication, and attention to detail.
- Customer-oriented and friendly.
- Quick learner with the ability to adapt to changes.
- Comfortable managing multiple tasks in a dynamic environment.
Benefits
Working with Amazon comes with numerous benefits, including:
- Full training and equipment provided upon arrival.
- No prior customer service experience required.
- Supplemental retirement plan (CIMR) and medical coverage.
- Employee Assistance Program.
- Exclusive employee discount on Amazon products.
- Social events and a Quality of Life at Work program.
- Start Date: September 20, 2024
